The current cancellation policy is adapted as follows due to the Coronavirus, and may be withdrawn or altered at any point subject to further business risk and/or developments:-
All bookings for lockdown period will be automatically cancelled and credited for a future booking to be made within 12 months; a credit voucher for a 10% discount on your next booking has been added to your account. Please be sure to make your booking through the Call Center only to receive this discount.
Should you require a refund, please speak to one of our consultants who will require you to fill out an online form. Refunds will only be made into the account or credit card from which payment was made.
All existing and new bookings for occupation up until the end of June 2020 may be cancelled without penalty right up until occupation date.
Any bookings for occupation later than end June 2020, existing cancellation policies apply
ENSURING SAFE HOLIDAYS
Your health and safety at our resorts remain our top priority while we ensure that you are enjoying your well-deserved holiday. While we have always maintained the highest standards of cleanliness and hygiene, we have intensified this now more than ever.
We have implemented the following at all of our resorts:-
The option to decline daily servicing/sanitising of units; (optional if you wish to limit contact with others)
Frequent cleaning of high-touch areas.
Where possible, a select number of resorts have also implemented one or more of the following:-
Drive-thru check-in at the front gate
Limiting numbers at check-in facilities
On-site restaurant takeaway and/or delivery;
Unit allocation distancing – to evenly spread guests around the resort
Please contact us should you require details about a specific resorts safety initiatives. We remain dedicated to your needs and are confident that our operational excellence and commitment to our guests is our main priority.
Wishing you safe travels,